1. How do I track my order?

Once your order ships, tracking information will be sent to the email associated with your order. If you didn’t receive a tracking number or if it seems incorrect, please email us at service@sillbird.com.

Tracking information may not be immediately available after your order is placed. It can take up to 48 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

2. When will my order arrive?

For orders within the United States, shipping can take 2 to 7 business days. 

Please note that once in transit, some shipping carriers may face their own delays that we cannot control once your order has been shipped.

3. My order never arrived. What should I do?

Please Email Us with your order number.

4. Is it possible to exchange my product?

Non-Quality Issues: Unused products can be exchanged within 30 days of receipt if, for example, you purchased the wrong item. Return shipping costs are the responsibility of you.

Quality Issues: If a product is damaged due to a quality issue within the warranty period, please contact our customer service team for assistance. They will help find the best solution for you.

5. What if an item I ordered is not in stock?

We'll inform you if an item is out of stock and no longer available. If no longer available, you will be refunded for the item. If an item is back-ordered, it will be shipped as soon as it becomes available. Don’t worry—there are no additional shipping fees for orders requiring multiple shipments due to back-ordered items.

6. Is it possible to ship items to multiple addresses?

To ship items to more than one address, please create a separate order for each shipping address.

7. Do you provide international shipping?

International shipping is currently unavailable. Orders can only be shipped to addresses within the United States, but we plan to expand to more regions in the future.