Sillbird
Sillbird Solios-Nova Solar Power Robot（15-IN-1)
Shipping & Returns
Standard shipping
- 2-7 business days.
- Free shipping on orders over $49.99.
Order cancellations
You’ll be able to cancel your order until it reaches the ‘In Warehouse’ status. To find out where your order is in its journey you can check your account page.
Returns
Unopened merchandise may be returned for a full refund within 90 days of receipt of your order.
Product details
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Pieces: 212
Product Dimensions: 4 x 4 x 3 inches
Item Weight: 1.28 pounds
Age Range: > 6 years old
Estimated Assembly Time: 30 minutes
We hope you love every purchase from Sillbird, but we understand that sometimes things don’t work out. Below is our detailed policy to ensure a smooth return and refund process.
1. Order Cancellation (Before Shipment)
When it applies:
You’ve placed an order but changed your mind before it’s shipped.
How to request:
Please email us at service@sillbird.com with your order number and request to cancel.
What happens next:
We will review your request within 1 business day.
If the order hasn’t shipped, we’ll cancel it and issue a full refund to your original payment method.
Important notes:
Once an order has shipped, it cannot be canceled directly. Please refer to the "Return Process" below.
Refund processing time depends on your bank or payment provider, usually within 7 business days.
2. 7-Day No-Reason Return (After Shipment, No Quality Issues)
When it applies:
You received the item, but it’s not quite what you expected.
Timeframe:
Submit your return request within 7 days of delivery.
Conditions:
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The item must be unused, unopened, and include all original tags and packaging.
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Include your order number and a photo of the item or a tracking screenshot.
How to request:
Email service@sillbird.com with the subject line "7-Day Return Request" and attach the required documents.
What happens next:
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We’ll review your request within 2 business days and send you return authorization and the return address.
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Please ship the item back within 5 business days ( return shipping is at your own expense. ）
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Once we confirm the item is in good condition, we’ll refund your payment minus the original shipping fee.
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Refunds are issued within 7 business days of inspection. Processing time may vary by your payment provider.
3. Quality Issues
We stand behind the quality of our products. If you experience a defect, we offer two solutions based on timing:
A. Quality Issues Within 30 Days – Full Refund
When it applies:
You discover a quality-related issue (not caused by misuse) within 30 days of delivery and don’t want a replacement.
Requirements:
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The product is non-functional due to a manufacturing issue.
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Please kindly include your order number along with photo or video evidence of the issue to help us better assist you.
How to request:
Email service@sillbird.com with the subject line "30-Day Quality Refund" and include the evidence.
What happens next:
We’ll respond within 2 business days.
If approved, we’ll issue a full refund including original shipping cost within 10 business days — no need to return the product.
B. Quality Issues Within 1 Year – Free Replacement
When it applies:
You encounter a manufacturing defect within 1 year of purchase and prefer a free replacement.
Requirements:
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Provide your order number and a clear video or multiple photos showing the issue.
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No signs of misuse, accidental damage, or wear and tear.
How to request:
Email service@sillbird.com with the subject line "1-Year Warranty Replacement" and attach the evidence.
What happens next:
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We’ll review your request within 3 business days.
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If approved, we’ll send a confirmation and ship a new product at no cost, including shipping.
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We’ll share tracking details once the replacement is sent.
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You can dispose of the original product locally — no need to return it.
4. Additional Notes
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Returns, exchanges, and warranty services apply only to purchases made via sillbird.com. For third-party platforms, please refer to their respective policies.
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During peak seasons or unforeseen events, processing times may be extended. We’ll keep you informed if any delays occur.
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This policy is subject to change without prior notice. Final interpretation rights belong to Sillbird.
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